The solution

Artexe developed the MR-You Enterprise® software platform to meet the requirements of organizations that must be flexible in monitoring and handling a significant flow of people on a daily basis (Customer Flow Management Process).

with the MR-You Enterprise® integrated platform, Artexe can offer clients a new way to welcome users to their organizations, a service of added value to meet the needs of the real customer:

Reducing waiting times in the organization
Giving priority to needier users
Communicating and informing users
Adding a human dimension to the waiting process
Measuring the quality of the service provided
Optimizing the use of internal staff

MR-You Enterprise® integrates the latest multimedia communication techniques designed to make waiting times more enjoyable while at the same time informing users, so they can become "familiar" with the services and spaces of the organization. Perfectly compatible with existing technologies, the system lets you measure the service with flexible management and a capacity for intervention on the basis of historical data and in-the-field analyses performed in "real time", calibrating the workload of staff to cater for any critical areas and make the service as efficient as possible.

The solution consists of several modules that can be fully integrated with each other to monitor all the Key Performance Indicators (KPI) useful for adequately managing waiting times and reception, directly online.